The Daily Create for Tuesday, June 2nd was to describe your absolute worst experience with customer service. At the end of April, I had ordered a 24-pack of Monster online from a company I had never ordered from, however, they seemed credible enough for me to place my order with them. I placed my order and waited for my order to ship; I was also aware that shipping might have taken longer due to the ongoing COVID-19 pandemic. After about a week and a half, I received an email with a link to track my package; I checked the status of my order at least once everyday, and every time it said my order was processing. On top of this, the company had already taken my money for the order. I had been emailing the company off of their customer service “send in a request” message page, and had done this once a week for three weeks. After about a month of waiting, I went into my email to check the status of my order again, but the page was no longer loading and my internet browsing could not locate the webpage anymore; I tried going to the company’s original website as well and the same thing happened. This is when I realized I had been scammed, on top of the fact that my emails were never answered back and there was no phone number to contact the company. This is when I decided to call my bank and have them place a dispute with the payment the company had taken from me. Within a week, I received my money back and still never received my package of Monster… What I got out of this experience was the absolute worst customer service experience ever, considering I never was able to talk to anyone from the company about the status of my order and they shutdown they’re webpage altogether. In the future, I will always be cautious of the websites I use and only use ones I am familiar with so I do not get scammed again.
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